01.30.2026 Met with Anthony XXXXX at 9:00 AM on 01.30.2026 Signed an agreement after he stated the work would be finished the next day on January 31, 2026. I called off my other two appointments that day upon him promising the installation on 01.31.2026. He came into the house and never specked out the house for other details like window leakage, insulation properties and drafts. and neglected to measure the space for the new heating system. We agreed as I the customer, to go down in the basement and take photos of the oil burner that was down there, and the junction box and the label specs on the junction box. He did not want to get a cold stepping in about an inch or two of water around the designated HVAC re-install. He claimed he got sick doing this some moths before, so I did it. Again, no measurements were taken of the existing oil burner we had down there that was only 7 years old. I took 4 to 5 photos of it with my cell phone. 

​

 01.31.2026 Installers Marco and Renato came to the house today at 11:00 AM. I helped them transport the HVAC system from off their trucks to the back driveway of my house. I wanted the job done right and was willing to help in any way.  They took out our 7-year-old oil burner, which to our knowledge was working fine. It just had to be turned on. The salesmen, Anthony never asked about the oil burner and proceeded to tell me to get the whole unit replaces. An Integrity salesman was at our home about a year before and convinced me that adding the heat pump on top of the oil burner would make the most sense. He gave me a price of $10,000.  Now fast forward to Anthony the salesguy. He claimed the estimate was wrong and that the prior Integrity sales guy quoted the wrong square footage with that 10,000-price tag. 

Since Anthony never took any measurements of the Heating system we already had in our basement the day before, Marco and Renato told me they had to stop the installation because there was not enough room at the top for the new install to circulate the air properly. I was very disappointed. They said in order to install the system properly, it would have to be installed horizontally! They did not have the proper parts to do this and had to halt the whole install. 

​

 02.01.2026 THIS NEW HVAC SYSTEM BROKE DOWN  AFTER INSTALLATION  Joe the owner, Zack and Butch came up today to finish the install. They explained that the vertical install was going to be sufficient but put doubt in my mind as a consumer not versed in HVAC. Also, they said it would cost $15,000 more in duct work costs.  Why would they tell me this at this point in the install? If Anthony would have properly measured the unit there would not be any of this doubt and confusion. They supposedly finished the install about 2 to 3 hours later. They said the HVAC system must run for 2 to 3 days to heat up the whole house since we had not had the real heater on for 3 years. We also never had these extra extremely cold temperatures ad we did in the months of December 205 and beginning January 2026. This is why they were hired. The extreme weather prompted us to get a new and more efficient heating system installed and get away from the more expensive oil refills every month. Zack had made me sign a tablet signature before they left my house. I asked what it was representing. He stated it was to prove they were at my house and the install was finished. I still had no idea if the system was going to work. 

​

They left I think at about 5 or 6 pm. They had the system on and instructed us it would take about 3 days to heat the house. We agreed. As the night went on it was running nonstop. However, we noticed the air coming out of our ducts was not hot. We got concerned as the night went on and I thought, let's hang back as the said and let it slowly heat up the house.

Then, about around 9:00 PM to10:00 PM that night, the system shut completely off. We were very upset and called Joe back. When we got on the phone with Joe my brother was also in the room. He had had a major life threating operation earlier in the year and he was still recovering. He had his toe amputated as part of his recovery.  So he was in an extremely uncomfortable situation with no heat in the house and as executor of the trust he told Joe very demandingly that he wanted the unit taken out of the house as soon as possible. Joe said no, we bought it and we had to pay the over $15,000.00 loan back to the Service Lending Company they use to finance customers.  The Service Loan Company needed me to sign off on a customer satisfaction agreement to release the money back to Integrity Heating & Air.  There contract stated a 72 hour cancel clause and that did not add up since it was the weekend and Friday would only count for 24 hours. This breakdown of the HVAC unit happened on Saturday and Sunday. I also was told that anyone over 65 has a 7 day return policy. We are both over that age. 

​

With being frustrated with what Joe was communicating I ended the call. Went down to the basement. I was unsure about re-booting the system, as I am not an HVAC tech, but went down in the basement to re-boot the system. I was mad at the fact that I contracted these guys to put in a new system for alot of money and now only a day in the house I have to adjust it, very maddening! The system started up again and I went upstairs. I noticed my clothes dryer was no working like it did before Integrity Heating & Air entered our house.. They had re-arranged my junction box and somehow knocked the power out of our dryer in the laundry room upstairs.

​

​

 02.02.2026 THIS NEW HVAC SYSTEM BROKE DOWN AGAIN, the 2nd time in TWO DAYS We kept this new HVAC system running all through this day. It may have been 23 degrees to start inside the house, and it creeped up to about 30 degrees by end of day running non-stop. It broke down again in the evening! I called Integrity Heating & Air. They had a guy named Bobby Todd coming out the next day between 4:00 and 6:00 PM

​

​

 02.03.2026 The Integrity HVAC tech guy Bobby Todd came out and stayed for about 2 hours. He said he check over everything and told me "Everything looks good. He didn't find anything wrong with the system"

We had the system running constantly after he left

​

 02.04.2026 Met with Anthony XXXXX at 9:00 AM on 01.30.2026 Signed an agreement after he stated the work would be finished the next day on January 31, 2026. I called off my other two appointments that day upon him promising the installation on 01.31.2026. He came into the house and never specked out the house for other details like window leakage, insulation properties and drafts. and neglected to measure the space for the new heating system. We agreed as I the customer, to go down in the basement and take photos of the oil burner that was down there, and the junction box and the label specs on the junction box. He did not want to get a cold stepping in about an inch or two of water around the designated HVAC re-install. He claimed he got sick doing this some moths before, so I did it. Again, no measurements were taken of the existing oil burner we had down there that was only 7 years old. I took 4 to 5 photos of it with my cell phone.

​

​

 02.05.2026 Met with Anthony XXXXX at 9:00 AM on 01.30.2026 Signed an agreement after he stated the work would be finished the next day on January 31, 2026. I called off my other two appointments that day upon him promising the installation on 01.31.2026. He came into the house and never specked out the house for other details like window leakage, insulation properties and drafts. and neglected to measure the space for the new heating system. We agreed as I the customer, to go down in the basement and take photos of the oil burner that was down there, and the junction box and the label specs on the junction box. He did not want to get a cold stepping in about an inch or two of water around the designated HVAC re-install. He claimed he got sick doing this some moths before, so I did it. Again, no measurements were taken of the existing oil burner we had down there that was only 7 years old. I took 4 to 5 photos of it with my cell phone.

​

​

 02.06.2026 Met with Anthony XXXXX at 9:00 AM on 01.30.2026 Signed an agreement after he stated the work would be finished the next day on January 31, 2026. I called off my other two appointments that day upon him promising the installation on 01.31.2026. He came into the house and never specked out the house for other details like window leakage, insulation properties and drafts. and neglected to measure the space for the new heating system. We agreed as I the customer, to go down in the basement and take photos of the oil burner that was down there, and the junction box and the label specs on the junction box. He did not want to get a cold stepping in about an inch or two of water around the designated HVAC re-install. He claimed he got sick doing this some moths before, so I did it. Again, no measurements were taken of the existing oil burner we had down there that was only 7 years old. I took 4 to 5 photos of it with my cell phone.

​

​

 02..07.2026 Met with Anthony XXXXX at 9:00 AM on 01.30.2026 Signed an agreement after he stated the work would be finished the next day on January 31, 2026. I called off my other two appointments that day upon him promising the installation on 01.31.2026. He came into the house and never specked out the house for other details like window leakage, insulation properties and drafts. and neglected to measure the space for the new heating system. We agreed as I the customer, to go down in the basement and take photos of the oil burner that was down there, and the junction box and the label specs on the junction box. He did not want to get a cold stepping in about an inch or two of water around the designated HVAC re-install. He claimed he got sick doing this some moths before, so I did it. Again, no measurements were taken of the existing oil burner we had down there that was only 7 years old. I took 4 to 5 photos of it with my cell phone.

​

​

 02.08.2026 Met with Anthony XXXXX at 9:00 AM on 01.30.2026 Signed an agreement after he stated the work would be finished the next day on January 31, 2026. I called off my other two appointments that day upon him promising the installation on 01.31.2026. He came into the house and never specked out the house for other details like window leakage, insulation properties and drafts. and neglected to measure the space for the new heating system. We agreed as I the customer, to go down in the basement and take photos of the oil burner that was down there, and the junction box and the label specs on the junction box. He did not want to get a cold stepping in about an inch or two of water around the designated HVAC re-install. He claimed he got sick doing this some moths before, so I did it. Again, no measurements were taken of the existing oil burner we had down there that was only 7 years old. I took 4 to 5 photos of it with my cell phone.

​

​

 02.09.2026 Met with Anthony XXXXX at 9:00 AM on 01.30.2026 Signed an agreement after he stated the work would be finished the next day on January 31, 2026. I called off my other two appointments that day upon him promising the installation on 01.31.2026. He came into the house and never specked out the house for other details like window leakage, insulation properties and drafts. and neglected to measure the space for the new heating system. We agreed as I the customer, to go down in the basement and take photos of the oil burner that was down there, and the junction box and the label specs on the junction box. He did not want to get a cold stepping in about an inch or two of water around the designated HVAC re-install. He claimed he got sick doing this some moths before, so I did it. Again, no measurements were taken of the existing oil burner we had down there that was only 7 years old. I took 4 to 5 photos of it with my cell phone.

​

​

 02.10.2026 Met with Anthony XXXXX at 9:00 AM on 01.30.2026 Signed an agreement after he stated the work would be finished the next day on January 31, 2026. I called off my other two appointments that day upon him promising the installation on 01.31.2026. He came into the house and never specked out the house for other details like window leakage, insulation properties and drafts. and neglected to measure the space for the new heating system. We agreed as I the customer, to go down in the basement and take photos of the oil burner that was down there, and the junction box and the label specs on the junction box. He did not want to get a cold stepping in about an inch or two of water around the designated HVAC re-install. He claimed he got sick doing this some moths before, so I did it. Again, no measurements were taken of the existing oil burner we had down there that was only 7 years old. I took 4 to 5 photos of it with my cell phone.

​

​

 02.11.2026  NO CALL BACK from Integrity

​

 02.12.2026 NO CALL BACK from Integrity

​

 02.13.2026  NO CALL BACK from Integrity

​

02.14.2026 NO CALL BACK from Integrity

​

02.15.2026 NO CALL BACK from Integrity

​

02.16.2026 NO CALL BACK from Integrity

​

02.17.2026 NO CALL BACK from Integrity